Skip to content
For Brokers
For Medical Providers
About Us
Work Comp Basics
Contact
Safety & Seminars
OBTAIN A POLICY
For Brokers
For Medical Providers
About Us
Work Comp Basics
Contact
Billing and Payroll
How to Pay Your Bill and Report Payroll Payroll Reporting Options
Claims Services
File a Claim Find a Medical Provider How To Manage Claims in State Fund Online Managing Your Worker's Claim
Policy Management
Renewing Your Policy Updating Your Policy Certificates of Insurance Waivers of Subrogation
Premium Audit
Ready for a Premium Audit? Preparing for Your Audit Submit Audit Forms and Records
Opt in to receive paperless invoices, payroll reports, and other documents
Find Out More
I'm an Injured Worker
File a Claim Get Treatment Workers' Compensation Benefits How to Manage Your Claim Traumatic Injury Resources Return to Work All Injured Worker Resources
I'm a Policyholder
File a Claim Find a Medical Provider Managing Your Worker's Claim
I'm a Broker
Supporting Your Client Through the Claim Process
I'm a Policyholder
Benefits of State Fund Online Sign Up For Paperless Services Employment Status Resource Center Excluding Officers, Directors, General Partners Minimum Premium Policies Services and Contact Information
Downloadable Forms
Search All Forms Policyholder Forms Broker Forms Injured Worker Forms Medical Provider Forms
Instructional Articles & Tutorials
How to File a Claim How to Pay Your Bill How to Manage Your Workers' Claim How to Use the Provider Finder All How-To Content Understanding Your Workers' Compensation Claim
Royal blue background with highlights.

State Fund Today

Our Customer Survey Results

State Fund
Blog Image

Did you know that we have a department dedicated to collecting feedback from you and your clients to improve your experience with State Fund? Every year, the Customer Experience team takes the pulse of customer satisfaction through a Voice of the Customer survey sent to every State Fund policyholder and broker.

In the most recent survey, initiated in September 2021, more than 2,000 policyholders and 250 brokerage personnel responded. Here’s a peek at the results:

Broker Survey Results:

  • Key drivers of satisfaction for brokers on behalf of their clients are:
    • flexible payment options
    • improving the premium audit experience
  • The majority of brokers find their interactions with State Fund to be professional and consistent
  • 76% of brokers indicated it’s easy to do business with State Fund

Policyholder Survey Results:

  • 79% of policyholders are likely to renew with State Fund
  • Key drivers of customer satisfaction for policyholders are:
    • State Fund’s ability to understand our clients’ businesses and needs
    • the ease of making a payment
    • customer support
  • Claims management and loss prevention services have improved over the last few years, and continue to be important influencers of the customer’s perception of State Fund

We’d like to extend a big thank you to those who participated in our survey. Your feedback helps State Fund improve its operations to benefit everyone we serve. Our research isn’t complete without your voice and we encourage you to participate in our next survey this fall.